Company: Digicounted LTD, registered in England & Wales.

Registered Office: 50 Princes Street, Ipswich, IP1 1RJ, Suffolk, United Kingdom

1. Purpose

This Refund & Cancellation Policy explains how refunds, cancellations, and subscription changes are handled for all users of the Digicounted platform, including resellers, affiliates, and end clients. It ensures transparency and compliance with the UK Consumer Rights Act 2015, Payment Services Regulations, and the requirements of our payment partners such as Stripe, Checkout.com, and GoCardless.

By purchasing or subscribing to any Digicounted plan, you agree to this Policy.

2. General Refund Principle

All Digicounted services are delivered digitally. Once a subscription period begins, access is immediately granted to digital tools, templates, and training materials. Because of this instant access, refunds are limited and only granted under specific conditions outlined below.

3. Subscription Types Covered

Starter Plan (£5/month) – Entry-level access with no commissions. Non-refundable after activation.

Pro Plan (£40/month) – Reseller subscription allowing participation in the affiliate program and client management system. Recurring monthly billing until cancelled.

Client Service Plans (e.g., £29/month) – Digital automation, chatbot, or marketing services sold by Digicounted or its approved resellers.

4. Refund Eligibility

Refunds may be approved under the following circumstances:

Duplicate or accidental payment made for the same subscription period.

Technical failure preventing access to purchased services where Digicounted cannot provide a fix within seven business days.

Unauthorized transaction proven by supporting evidence.

Service non-delivery (if access or onboarding was never granted).

Refunds are not issued for:

Change of mind after service activation.

Low usage or lack of sales performance.

Dissatisfaction with reseller network growth or commissions.

Violation of our Terms of Service or Affiliate Agreement.

All refund requests must be submitted within seven calendar days of the original payment date.

5. How to Request a Refund

To request a refund, email support[@] digicounted.com with:

Your full name and account email

Transaction ID and date of payment

Reason for refund request and any supporting evidence

Our compliance team will review and respond within five to seven business days. Approved refunds will be credited back to the original payment method within ten to fourteen business days, depending on your bank or card provider.

6. Cancellations

You may cancel your subscription at any time through your Digicounted dashboard or by contacting support. If cancelled before renewal, your plan remains active until the end of the paid billing period; it will not auto-renew.

If cancelled after renewal, access remains until the end of the current cycle; no partial refunds apply. Once a subscription is cancelled, related commissions stop accruing immediately.

To prevent unintended charges, we recommend cancelling at least 48 hours before the next billing date.

7. Reseller-to-Client Sales

Resellers are responsible for managing refunds between themselves and their own clients. If a client requests a refund:

The reseller must honour Digicounted’s refund terms.

Any commission already paid on that transaction will be deducted from future payouts.

This ensures fairness and PSP compliance.

8. Chargebacks

Initiating a chargeback without first contacting Digicounted support violates this policy. Where a chargeback is filed, Digicounted reserves the right to:

Suspend or terminate your account.

Withhold pending commissions.

Share chargeback data with payment partners for fraud prevention.

9. Non-Refundable Services

The following are strictly non-refundable:

Starter plan fees.

Completed digital services such as website builds, chatbot setups, or marketing campaigns already delivered.

Training courses or digital downloads accessed or viewed.

Affiliate commissions or bonuses once paid out.

10. Policy Amendments

We may update this policy from time to time to reflect regulatory changes or platform improvements. Material changes will be communicated via the Platform or by email at least fourteen days before they take effect.

11. Contact Us

If you have questions about this policy or need help with a billing issue, contact us at:

Email: support [@] digicounted.com
Address: 50 Princes Street, Ipswich, IP1 1RJ, Suffolk, United Kingdom

Hours: Monday–Friday, 9 AM–5 PM (UK Time)