Support Center

We’re here to help you get unstuck fast.

For private or account-specific issues, please submit a support request below. Before submitting — please check if your question is already answered here

MINI-FAQ

Where do I Log in?

portal.digicounted.com

I didn’t receive my login email. What should I do?

Please check your spam / promotions folder. If not there, submit a ticket.

Can I use Digicounted on mobile?

Yes. Although some building tasks are easier on a laptop.

Where do I access the lessons?

Inside your dashboard → go to “Membership” → “Courses”.

Do I need screenshots or video recordings?

Yes — this speeds up investigation and resolution.

Why must my name match my card and ID?

This is required for identity verification and security.