Company: Digicounted LTD
Registered Office: 50 Princes Street, Ipswich, IP1 1RJ, Suffolk, United Kingdom

1. Introduction

Digicounted LTD (“Digicounted,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect information when you access or use our website, mobile applications, digital services, and reseller platform (collectively, the “Platform”).

By using Digicounted, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our Platform.

2. Who We Are

Digicounted is a UK-registered digital platform that provides automation tools, training, and reseller services for local and international partners.
We act as the data controller for information you provide directly to us.

For data processed through third-party tools (e.g., Stripe, Checkout.com), we act as a data processor under their respective agreements.

3. Information We Collect

3.1 Information You Provide Directly

Account details: name, email, password, contact number, billing information.

Business details: company name, address, tax or registration number.

Payment details: card or bank information (processed via PCI-compliant providers).

Identity documents: where required for KYC / AML verification.

Support communications: messages, feedback, or inquiries submitted to our team.

3.2 Information Collected Automatically

Device identifiers, browser type, operating system.

IP address and geolocation (for fraud prevention and localisation).

Usage data — pages visited, time spent, referring URL.

Cookies and tracking technologies (see our Cookie Policy).

3.3 Information from Third Parties

We may receive limited data from:

Payment processors (e.g., transaction status, chargeback alerts).

Affiliate partners (referral data).

Social login providers (if you sign in using Google or Facebook).

4. How We Use Your Information

We use collected data to:

Provide and maintain the Platform.

Process payments, commissions, and withdrawals.

Verify identity and prevent fraud.

Send important notices about your account, billing, or policy changes.

Deliver marketing communications (with consent).

Comply with legal, tax, and regulatory obligations.

Improve platform performance and user experience.

We do not sell or rent your personal information to any third party.

5. Legal Bases for Processing (UK GDPR)

We process your data based on:

Contractual necessity: to deliver services you requested.

Legitimate interest: for fraud prevention, platform improvement, and analytics.

Legal obligation: to comply with KYC, AML, and tax requirements.

Consent: for marketing emails, cookies, or optional analytics.

You may withdraw consent at any time by emailing support [@] digicounted.com or using the “unsubscribe” link in our communications.

6. How We Share Your Information

We may share limited information with:

Payment providers: Stripe, Checkout.com, GoCardless (for processing and verification).

Cloud infrastructure providers: GoHighLevel, AWS, or similar (for hosting).

Verification partners: Persona or equivalent (for KYC/KYB).

Analytics and support tools: Google Analytics, Crisp, or equivalent.

Regulators or authorities: when required by law or to prevent fraud.

All partners are contractually bound to maintain confidentiality and security.

7. International Data Transfers

Your data may be transferred and processed outside the United Kingdom — including to the EU and Africa (e.g., Nigeria, Malawi, Mozambique) — where Digicounted operates.

In such cases, we use Standard Contractual Clauses (SCCs) or other approved mechanisms to ensure adequate data protection.

8. Data Retention

We retain personal data only as long as necessary to:

Provide services, process commissions, and maintain records.

Meet legal and regulatory obligations (typically six years after account closure).

Resolve disputes and enforce agreements.

When no longer required, data is securely deleted or anonymised.

9. Security

We use industry-standard technical and organisational measures to protect your data, including:

SSL encryption.

Access controls and two-factor authentication.

Data encryption at rest.

Regular audits and vulnerability assessments.

However, no online system is 100% secure. You use the Platform at your own risk.

10. Your Data Protection Rights

Under the UK GDPR and NDPR, you have the right to:

Access and obtain a copy of your data.

Request correction or deletion of inaccurate data.

Restrict or object to processing in certain situations.

Withdraw consent for marketing.

Port your data to another service provider.

Requests can be made via email to support [@] digicounted.com

We respond within 30 days of receiving a valid request.

11. Cookies and Tracking

We use cookies to:

Authenticate users and maintain sessions.

Analyse usage trends and site performance.

Personalise content and marketing (if consented).

You can adjust your browser settings to refuse cookies, but some Platform functions may not operate properly.

See our Cookie Policy for details.

12. Marketing Communications

We may send you updates, tips, or offers about Digicounted’s products.

You may opt out at any time through:

The unsubscribe link in each email, or

Your account settings.

We will not send marketing messages without prior consent.

13. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for their content, privacy practices, or security policies.

We recommend reviewing their policies before submitting any data.

14. Children’s Privacy

Our Platform is not directed toward individuals under 18.

We do not knowingly collect personal information from minors.

If we become aware of such data, we will delete it immediately.

15. Changes to this Privacy Policy

We may update this policy from time to time to reflect operational, legal, or regulatory changes.

Material changes will be notified via email or on our Platform at least 14 days prior to taking effect.

16. Contact Us

For data requests, questions, or complaints:

Email: support [@] digicounted.com
Address: 50 princes, Street, Ipswich, IP1 1RJ, Suffolk, United Kingdom

Data Protection Officer (DPO): Runo Alma

If you believe we have not addressed your concerns, you may contact:

Information Commissioner’s Office (ICO), UK – www.ico.org.uk